Depending on the merchant, your coinback may show up as "Pending" soon after you have made your purchase or show up after your purchase has been confirmed (after the return and/or refund period is over). You can see your orders and coinback status on My Cashback page.

  • Login → Activity → My Cashback

Please enter the information below to report missing cashback and send us an email at or open a chat at

  1. Date of purchase

  2. Purchased store (e.g., Alliexpress, Apple)

  3. Order Number

  4. Product code (If you do not know the product number, please enter the product URL)

  5. Product name

  6. Quantity

  7. Amount

  8. Payment method (e.g., credit card, bank transfer, mobile phone payment)

  9. Store User ID

  10. Xank User ID

We apologize for any inconvenience!

Xank you!

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